What We Collect and Why We Hold It
When you open an account, we collect your name, mobile number, email address and the payment method you register — whether that is bKash, Nagad or Rocket. Each time you make a deposit or request a withdrawal, a transaction record is created and tied to your
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account wallet. We hold this to process your payment, verify your identity and meet our fraud-prevention obligations. We do not sell your data to third parties for marketing. Device data — your browser type, IP address and session timestamps — is logged automatically each time you
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access the platform; this helps us detect unusual login activity and keep your account secure. If you contact support, the contents of that conversation are stored against your account for service continuity. Retention periods vary by data type: payment records are kept for as long as
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required by the applicable obligations in your eligible region, while session logs are cleared on a rolling basis. Availability of our platform and any obligations around your data depend on local law and your eligible region. If you are unsure whether using our service is lawful
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where you are, seek independent local advice before proceeding.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.